Fool's Fix Promise Terms & Conditions

Last updated: 22 August 2026

We want you to try Fool's Fix with confidence. If you buy it and genuinely feel it didn't work for you, our Promise lets you claim your money back, subject to the terms below.

1. The Promise

If you purchase Fool's Fix directly from FoolsFix.com and are not satisfied with how the product worked for you, you may claim a refund under the Fool's Fix Promise.

The Promise covers the purchase price of up to your first 6 cans of Fool's Fix.

Shipping, delivery and any other charges are not refundable.

2. Who can claim?

The Promise:

  • applies only to purchases made directly from FoolsFix.com;
  • applies only to your first purchase of Fool's Fix;
  • is limited to one claim per person; and
  • covers a maximum of 6 cans.

3. How to claim

To make a claim, email promise@foolsfix.com with:

  • your name;
  • your order number or order receipt; and
  • a short video explaining your experience with Fool's Fix and why you feel it did not work for you.

Your claim must be submitted within 30 days of your order being delivered.

You do not need to return any unused cans unless we specifically ask you to.

4. Your video

We ask for a video because genuine customer feedback helps us understand how Fool's Fix performs and how we can make it better.

By submitting your video as part of a Promise claim, you give Fool's Fix permission to use, reproduce, edit, adapt and publish your video, including your image, voice and statements contained within it, for:

  • product research and development;
  • customer and market research;
  • our website and social media channels;
  • advertising and other promotional activity; and
  • other marketing communications relating to Fool's Fix.

This permission includes use in both organic and paid media and allows us to crop, subtitle, shorten or otherwise edit the video, provided we do not materially misrepresent what you said or your experience.

5. Refunds

Once we have received and approved a valid claim, we aim to process your refund within 28 calendar days.

The refund will normally be made to the original payment method.

Your bank or card provider may take additional time to credit the funds to your account.

The maximum refund is the amount you actually paid for your first 6 cans, after any discounts or promotional codes.

Shipping and delivery charges are excluded.

6. Fair use

The Fool's Fix Promise is designed to remove the risk from genuinely trying our product.

We reserve the right to refuse claims that we reasonably believe are fraudulent, abusive, duplicated or otherwise made in bad faith.

Nothing in these terms affects your statutory rights, including any rights you may have if a product is faulty, damaged or not as described.

7. Privacy

We will process the personal information you provide in connection with your claim in accordance with our Privacy Policy.

Where your submitted video is used publicly or for marketing purposes, it may include identifiable information such as your image, voice and statements about your experience.

Please see our Privacy Policy for more information about how we process personal data and your rights.

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